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  • ​1.5 years working experience within hospitality industry
  • Excellent customer service skills
  • Strong organizational skills
  • Speak Cantonese, Mandarin fluently
  • TICO certified
  • Knowledge of Sabre operation
  • Identified the trend of tourism industry
  • Gained knowledge of plan, design, and coordinate effective site and
        facility operations for an event
  • In a team based environment, completed tour package marketing plan,
        event planning project

Diploma in Tourism and Travel, ​​

specializing in MICE        

September 2011 - Present
Seneca College, ON

Languages

  • Cantonese
  • Mandarin
  • English

Skills

  • Customer Service​ Skills
  • Selling Skills
  • Food Service
  • Event Management
  • Microsoft Office
  • Sabre
  • Photoshop
  • Teamwork
  • Organizational Skills

​​

2010 - present

2010 - present

Diploma in Hospitality Management​

​September 2007 - August 2009
City University of Hong Kong​

  • Gained knowledge of different department in a hotel, and skills to
        enhance performance as an employee and team member, and to
        contribute to the management of a hospitality enterprise
  • Completed a 3 months training program in Food & Beverage
        department in Ramada Hotel Hong Kong
  • Gained knowledge of different types of service style, operation of a bar
        and dinner event, as well as  administration duties
  • Demonstrated excellent customer service skills
  • Gained experience of working in a large chain organization
  • Established skills of serving a VIP lounge

Server                                                         

February 2010 – March 2011


Food and Beverage Department

The Kimberley Hotel, Hong Kong

Server (part-time)                                                   

March 2011 -​May 2011

 

Promenade Restaurant & Harbor Club Lounge 

Harbor Plaza Metropolis, Hong Kong

 

 

RESUME

​​Highlights

Education

Work Experience

  • Built basic serving skills customer service skills

Server (Co-op)                                                  

July 2008 – September 2008


Coffee Shop

Ramada Hotel Kowloon, Hong Kong

 

 

Volunteer Experience

Receptionist (Part-time)                                          

May 2012 - August 2012​

The Imperial TCM Health Clinic, ON

 

 

 

 

Event planning committee                                                   

March 12, 2012
Tourism Spotlight Event, Seneca College, ON

 

  • ​Coordinated the schedule
  • Edited agenda and printed all the paper work needed
  • Decor set-up

 

 

 

  • Maintained patient schedule utilizing the computer
  • Explained clinic policy to patients
  • Created business card, brochures and website

Event Helper                                                              

March 11, 2012

The Original Baby Soiree, InterContinental Yorkville, ON

 

  • ​Provide directions to various event locations
  • Worked in gifting suite, handled different requests of participants

 

 

Convention Ambassador                                                      March 5, 2012
PDAC 2012 International Convention,

Metro Toronto Convention Center, ON      

                            

  • ​Greet and guide attendees to exhibit areas
  • Provide general direction to delegates during the four days of the convention

 

 

  • TICO Certificate
         (Travel Counsellor)
  • Hospitality Sales and Marketing 
         Certificate
  • Convention Management and
        Service Certificate
  • President’s Honour List

Certificates & Awards

© 2012 by Vivian Chin

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